Shipping policy

At Veneliz, we strive to ensure your order arrives safely and on time. All orders are processed within 1–2 business days after payment has been successfully received and verified. Once your order has been processed, it will be shipped to your selected destination within the European Union, with an estimated delivery time of 7–14 business days, depending on your location and the shipping carrier. Shipping costs are calculated at checkout based on your delivery address. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available) so you can monitor your package. Please ensure your shipping address is accurate before placing your order, as Veneliz cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. While we make every effort to meet the estimated delivery timeframe, occasional delays due to customs processing, weather conditions, holidays, or courier-related issues may occur and are beyond our control. If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible so we can assist you in resolving the issue. By placing an order with Veneliz, you acknowledge and agree to the terms outlined in this Shipping Policy.